UPSC By Aptness.ai
Refund and cancellation policy
Last updated: 12 October 2026
1. Overview
This policy applies to plans bought on UPSC By Aptness.ai, operated by [Registered legal name of the business]. A plan gives you access to paid features as soon as your payment succeeds, so all purchases are final and non-refundable, except in the cases listed below. Please check the plan details before you pay.
2. When we give a refund
We will refund the full amount if:
- You were charged more than once for the same purchase.
- Money was deducted from your account, but the payment failed or your plan was not activated.
- We could not provide the plan you paid for because of a technical fault on our side that we could not fix within 7 days.
- We closed your account without cause. In this case, we refund your plan in proportion to the days left in its validity.
3. When we do not give a refund
- You changed your mind after buying a plan.
- You used the plan's paid features.
- Your plan's validity period has ended.
- Your account was suspended or closed because you breached our terms and conditions.
- You could not use the Service because of a problem with your own device or internet connection.
4. Cancellation
Plans are one-time purchases and do not renew automatically, so there is no subscription to cancel. You can stop using the Service at any time. Stopping use does not entitle you to a refund of the remaining validity.
If your payment is still pending, it will either succeed and activate your plan, or fail and be reversed automatically by your bank or Razorpay.
5. How to request a refund
Email info@aptness.ai within 7 days of the payment. Send it from the email address on your account and include:
- The payment date and amount.
- The Razorpay payment ID or order ID from your receipt.
- A short description of the problem.
We will reply within 2 working days and tell you whether your refund is approved.
6. How refunds are paid
Approved refunds are issued through Razorpay to the original payment method within 5 to 7 working days. Depending on your bank or card issuer, it may take a few more days for the money to show in your account. We cannot refund to a different account or payment method. A refunded plan ends when the refund is issued.